Privacy Policy

Cookie & Privacy Policy


“Global UTI Project” - means the research project being conducted by Live UTI Free Ltd and its alliance partners. 

“Website”, “Service” - means

“User”, “you”, “your”, “yours” - means the individual/s, firm, company, or organisation accessing the Website.

“We”, “us”, “our”, “our team” - means Live UTI Free Ltd and its alliance partners, which comprise Chronic UTI Australia, CUTIC and the UTI Health Alliance.


Please read this Privacy Policy carefully.

By visiting and using the Service, you agree that your use of our Service, and any dispute over privacy, is governed by this Privacy Policy. This privacy policy is independent of the privacy policy and participant information sheet provided to candidates who apply to join the Global UTI Project. The Global UTI Project is being conducted via a separate, GDPR and HIPAA compliant database. Those interested in applying to join the Global UTI Project can do so via the links to the screening questionnaire provided on this Website.

When you use the Service we may collect and store your email address and any other information you provide via forms on our Website that allow you to subscribe or request information. This information may include, but is not limited to, details such as your name and email address. If for any reason you contact us, we may keep records of that correspondence. 

If you have signed up for any free email service we provide, we will use any information you provide to send these emails to you. Should you wish to unsubscribe at any time, instructions on how to do so are included with every email. We use Mailchimp for our email service, and you can view the Mailchimp privacy policy.

If you submit a message to us via our contact form, your message, the name and email address you provide, as well as any future responses, will be stored in Help Scout, the tool we use to respond to all messages. You can read more about the Help Scout privacy policy.

Your personally identifiable data will not be published, sold, traded or passed on to any third party. Any personally identifiable information that you provide via our Website will be stored in a secure database. 

We may retain information on the details of your visits to our Website, for the purpose of enhancing the user experience of our Website.

By using our Website, you consent to the collection and use of this information by Live UTI Free Ltd. If our privacy policy changes, we will post these changes on our Website.


Last updated: 19 January, 2024

Live UTI Free Ltd ("us", "we", or "our") uses cookies on our Website (the "Service") to collect non-personal information including standard internet log information and behavioural patterns. We do this to provide you with a better experience, analyse trends and to improve our Website. By using the Service, you consent to the use of cookies.

Cookies are small data files transferred onto your computer, tablet or mobile phone via your web browser when you visit a Website. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

How we use cookies

When you use and access the Service, we may place a number of cookie files in your web browser.

We use third-party cookies for the following purposes: to enable certain functions of the Service and to provide analytics. These third-party cookies report usage and usage statistics of the Service in the following ways:

Google Analytics

We use Google Analytics to help us collect and analyse visitor data, including information on the volume of visitors, how these visitors found us, how long visitors stay on our site, and which content is the most popular. This information helps us improve our Website and your visit, and makes the ways we share information more relevant. For more details about how Google use the information they collect, see the Google privacy policy.


We use Matomo to help us collect analytics and evaluate and analyse feedback and behavioural patterns across our Website pages. It allows us to measure and observe user behaviour and improve the functionality of our Website accordingly. This information is collected passively, by observing the ways visitors to our Website navigate through and interact with our content. For more information, see the Matomo privacy policy.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, some features of our Website may be unavailable.

You can learn more about cookies by visiting:


Links to other sites

Our Website may include hyperlinks to other Websites that are not operated or controlled by us. This policy only applies to our Website and we are not responsible for the content or the privacy practices of third party Websites.

Your consent

By using our Website, you consent to the collection and use of this information by Live UTI Free Ltd. If we decide to change our privacy policy, we will post those changes on our Website.

If you have any questions or concerns regarding our privacy policy please get in touch.

Website Terms & Conditions


“Global UTI Project”  - means the research project being conducted by Live UTI Free Ltd and its alliance partners. 

“Website” - means

“User”, “you”, “your”, “yours” - means the individual/s, firm, company, or organisation accessing the Website.

“We”, “us”, “our”, “our team” - means the Global UTI Project and its alliance partners, which comprise Live UTI Free Ltd, Chronic UTI Australia, CUTIC and the UTI Health Alliance.


Your agreement is with Live UTI Free Ltd. Live UTI Free Ltd is registered in Ireland with company number 618559 and VAT number IE3603166CH. Its registered address is Suite 7, The Courtyard, Carmanhall Road Sandyford, Dublin D18NW62 Ireland.

By using our Website you agree to be bound by these Terms and Conditions and to use our Website in accordance with these Terms and Conditions and our Privacy Policy. You agree to use our Website for lawful purposes only. Accessing the Website, in any manner, whether automated or otherwise, constitutes use of the Website and your agreement to be bound by these Terms and Conditions.

We reserve the right to change our Terms and Conditions at any time by posting changes online here.

Access to our site is permitted on a temporary basis by the user. We reserve the right to withdraw or amend the service we provide without notice and will not be held liable if for any reason our site is unavailable at any time or for any period. Occasionally when updates are being made we may need to restrict access to some parts of our site.

We do not claim that the content on this site will be error free and its server free of viruses or bugs. We try to ensure that this Website is up to date, but can give no guarantee of the accuracy and currency of the information provided on it. 

All material on this Website is provided for your information only and may not be construed as medical advice or instruction. No action or inaction should be taken based solely on the contents of this information; instead, visitors to the Website should consult appropriate healthcare professionals on any matter relating to their health and wellbeing.

We may provide links to other Websites owned by third parties. Please note that all links are provided for your convenience only, and unless expressly stated, we do not endorse or recommend any third party sites. We take no responsibility for the content of any external Websites we may link to, neither do we endorse any views or activities contained on these sites as they are supplied for your information purposes only. We accept no responsibility or any loss or damage that may arise from your use of them.

We cannot be liable for any third party content or accuracy of any materials posted by you or any other user of our site. We accept no responsibility for any reliance on any advice or messages posted on our site by us, any visitors, third parties or yourself.

Intellectual Property Rights And Copyright

Copyright in all information, text and images featured on our Website, is owned by or licensed to Live UTI Free Ltd. These works are protected by copyright laws.

Any commercial use or publication of all or any item displayed on this site is strictly prohibited without prior permission. More specifically, unless explicitly authorised in these Terms and Conditions or by written consent, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Website.

Your Licence to Us

By posting or submitting any material (including, without limitation, comments, blog entries, twitter postings, photos and videos) to us via the Website, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older.


All material on this Website is provided for your information only and may not be construed as medical advice or instruction.

Live UTI Free Ltd does not engage in the practice of medicine. It is not a medical authority nor does it claim to have medical knowledge. All material on this Website is provided for your information only. It is not intended to act as medical advice, nor to provide a diagnosis, nor replace the advice of a qualified healthcare professional. In all cases, Live UTI Free Ltd recommends that you consult a qualified healthcare professional. 

Throughout our Website, we may provide links to other Websites maintained by third parties. By linking to such third-party sites, we do not imply an endorsement or sponsorship of these sites, or the material contained within these sites.

The goal of this Website is to provide information about the Global UTI Project, and a link for interested parties to apply to join the study. 

If you believe any information on this Website to be incorrect, please contact us immediately via our contact page.


The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by Live UTI Free Ltd infringe your copyright, you, or your agent may send to Live UTI Free Ltd a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorised to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Live UTI Free Ltd actual knowledge of facts or circumstances from which infringing material or acts are evident. 

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to Live UTI Free Ltd a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see for details. Live UTI Free Ltd’ Copyright Agent for notice of claims of copyright infringement or counter notices can be reached via our contact form.

Our Inclusive Policy

At Live UTI Free Ltd we strive for gender inclusive language and we aim to get this right wherever we can. Our site and the information on it are designed to be universally clear and friendly, with all users in mind. We acknowledge that because of our belief in evidence based information, much of our content is based on studies and research papers that specifically refer to 'women.' When we directly reference external information, we use the language provided, to preserve accuracy of the information. This includes quotes directly from practitioners and people who have experienced recurrent UTIs.

In all other cases, we hope to be as inclusive as is within our power. If you think we can do better, please let us know, we are happy to consider advice on this topic!